At Planon, we're committed to continually improving your experience. Your feedback plays a vital role in shaping our priorities, and we want you to see how your input is driving meaningful improvements across our products, services, and the way we work with you.
Here are just a few examples of the actions we've taken based on what we've heard from you.
We've strengthened our organization to better support you
- Appointed a Chief Product Officer to strengthen product strategy, prioritization, and execution.
- Established a dedicated Revenue Operations team to streamline processes, improve coordination across teams, and create a more consistent experience throughout your journey with Planon.
- Created the global Customer Experience Director role to champion your perspective across Planon and help ensure your feedback drives meaningful action.
- Launched Global Services to better align consultants with project requirements, improve delivery consistency, and enhance your overall implementation experience.
You asked for clearer communication and greater transparency
- Transitioned from a quarterly release plan to a rolling product roadmap, providing greater visibility into our product direction.
- Improved planning processes to provide more reliable delivery estimates.
- Introduced real-time service disruption communications and status updates through trust.planoncloud.com.
- Enhanced our quarterly Customer Newsletter with more relevant and actionable content to help keep you informed.
You asked for greater flexibility and simpler upgrades
- Introduced greater upgrade flexibility, allowing you to upgrade from any of the previous three release versions rather than always moving directly to the latest release.
- Improved visibility through proactive hotfix notifications that can be configured within the Alerts section of the Cloud Environment Management gadget.
You asked for more opportunities to engage and influence our direction
- Expanded our global user communities, regional user groups, and advisory programs, creating more opportunities for you to connect, share experiences, and influence our direction.
- Introduced dedicated UI/UX workshops so you can provide direct feedback on product usability and design.
- Established pilot programs that give you the opportunity to help shape emerging AI capabilities before broader release.
You asked for a better user experience and stronger guidance
- Invested significantly in UI/UX expertise and product improvements to make Planon more intuitive and easier to use.
- Accelerated delivery of enhancements addressing near-term needs while continuing to invest in longer-term strategic improvements to usability and the overall user experience.
- Continued expanding our Customer Success Management organization to provide greater access to best-practice guidance, strategic planning, and ongoing support to help you realize greater value from Planon.
These initiatives represent meaningful progress, but they are only the beginning. We recognize that earning and maintaining your trust requires continuous listening, greater transparency, and, most importantly, action.
We'll continue sharing how your feedback is influencing our priorities and the improvements we're making as a result. Our goal is simple: to keep your voice central to how we evolve our products, services, and the experience we provide, and help you realize greater value from your partnership with Planon.
Thank you for your continued partnership, your feedback, and the trust you place in Planon. We look forward to continuing to improve together.
Paola Curran