We have recently updated our e-mail system to improve your communication experience. To continue receiving important messages and announcements, including service notifications regarding maintenance and upcoming updates, please whitelist our email domain by following the instructions below: 

  1. Check your spam folder: If you haven't received our e-mails, we recommend that you check your spam folder. Occasionally, our emails may be filtered as spam, and by marking them as "not spam", you can ensure that they are delivered.

  2. White list: If our e-mails are not in your spam folder, they may be filtered or blocked by your ISP. To avoid this kind of problem, we ask you or your IT department to whitelist the following Planon domains:


If you have any questions, please contact marketing@planonsoftware.com.